❓ Q: If I changed my mind, can I cancel my order?
A: We’re sorry to hear that you’re reconsidering your TacklePartner order. If you’d like to cancel, please email us at info@tacklepartner.com with your order number, and our customer service team will assist you.
❓ Q: I ordered the wrong size/color, or I entered the wrong delivery address. How can I fix it?
A: No problem! Please contact our customer service team at info@tacklepartner.com, and we’ll do our best to help you update your order information before it is shipped.
❓ Q: What is your return or exchange policy?
A: If the products you receive aren’t right for you, you may return or exchange them within 30 days of delivery. To be eligible, the item(s) must be unused, clean, and in their original packaging.
⚠️ Note: Customized products (e.g., with engraved letters) are non-returnable.
❓ Q: How do I start a return or exchange?
A: To initiate a return or exchange, please contact us at info@tacklepartner.com with your order number. If your request is approved, we’ll provide you with the return shipping address and instructions. Once the returned product is received and inspected, we will:
- Issue a refund to your original payment method, or
- Arrange shipment of the exchanged item.
⏱ Processing typically takes 5–8 business days after we receive your return.
❓ Q: Do I need to pay for the return shipping?
A:
- If the item you received is defective or damaged, TacklePartner will cover the full return shipping cost.
- If you are returning or exchanging for other reasons (e.g., change of mind, wrong size, wrong color), you will be responsible for the return shipping fees.
❓ Q: When can I expect my refund?
A: Returns usually take 5–7 business days to be processed at our facility. Once approved, refunds are issued to your original payment method. Please allow an additional 3–7 business days for the refund to appear on your account.